Contact Us
Have questions about Finoa Wallet? Our support team is here to help you secure your cryptocurrency.
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Get in Touch
Email Support
General inquiries: [email protected]
Sales: [email protected]
Legal: [email protected]
Office Address
Finoa GmbH
Voltastraße 1
14482 Potsdam
Deutschland
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM CET
Saturday: 10:00 AM - 4:00 PM CET
Sunday: Closed
*Emergency support available 24/7 for urgent security issues
Company Information
Legal Entity
Finoa GmbH
Registration: HRB 29802 P
Jurisdiction: Germany
Regulatory Compliance
BaFin licensed financial technology provider
ISO 27001 certified for information security
CC EAL5+ certified hardware security
EU GDPR compliant data processing
Frequently Asked Questions
How secure is Finoa Wallet?
Finoa Wallet features CC EAL5+ certified secure elements, air-gapped design, and military-grade encryption to protect your cryptocurrency.
What cryptocurrencies are supported?
We support over 5000 cryptocurrencies including Bitcoin, Ethereum, Solana, and most ERC-20 tokens.
What is the warranty policy?
We offer a 2-year limited warranty covering hardware defects. Does not cover user error or cryptocurrency losses.
Is worldwide shipping available?
Yes, we offer free worldwide shipping with delivery in 3-7 business days depending on your location.